Privacy Policy

Last Updated: 08/30/2022

The Longevity Lab Privacy Policy

The Longevity Lab is committed to protecting the confidentiality and personal information of our clients. This policy describes the privacy practices for our website to ensure clients are aware of how we collect, manage, and protect personal information.

By accessing our website or our services, you accept our Privacy Policy and consent to our collection, storage, use, and disclosure of your Personal Information as described in this policy. 

Collection of Personal Information

The Longevity Lab collects Non-Personal Information and Personal Information. Non-Personal information refers to information that cannot be used to personally identify you, such as anonymous usage data, general demographic information, and number of clicks. Personal Information we collect includes your name, email address, and phone number, which you submit to us through the appointment booking process on our website.

To activate the service, you do not need to submit any Personal Information other than your name, email address, and phone number. To use the service thereafter, you do not need to submit further Personal Information. However, in an effort to improve the quality of the service, we track information provided to us by your browser or by our software application when you view or use the service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected, the time and date of access, and other information that does not personally identify you. We track this information using cookies. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis.

Children's Privacy

We are committed to protecting the privacy of children. For that reason, our website is not structured or directed for anyone under the age of 13. Our website does not knowingly collect or solicit information from anyone under the age of 13. 

Usage and Sharing of Information

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience: your information helps us to better respond to your individual needs.
  • To improve our website: we continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service: your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions/orders/requests: your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased/requested product or service requested by the patient.
  • To send periodic emails: the email address your provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional organization news, updates, related product or service information, etc. Please note: you may opt out of or unsubscribe to any of our promotional email messages, newsletters, or blogs at any time by clicking the ‘unsubscribe’ link on the message or by contacting us at hello@longevitylab.clinic.
  • To administer a contest, promotion, survey, or other site feature.

Protecting Your Information

We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls, and secure socket layer technology. However, these measure do not guarantee that your information will not be accessed, disclosed, altered, or destroyed by breach of such firewalls and secure server software. By using our service, you acknowledge that you understand and agree to assume these risks.

Changes to the Policy

We recommend that you review this Privacy Policy periodically, as we reserve the right to change, modify, or update this Privacy Policy at any time without notice and apply these revised terms to all information previously collected. We continue to modify and improve our practices and policies in order to serve the privacy interests of our clients. If we decide to change provisions of our Privacy Policy, we will post the changes on this page of our website so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it. 

This policy was last updated on 03/30/2022.

If you require more information or clarification about our Privacy Policy, please contact us at hello@longevitylab.clinic